In the modern work environment, every department functions as a service provider. While IT traditionally handles specific requests, the potential for expanding IT service management (ITSM) practices across the organization is immense—from HR to Facilities, and Finance.
The best consumer products and services have customer experience down to a science. It should be a low lift for the customer with immediate responses. Self-service options should be plentiful and easily accessible. Resolution times should be as short as possible. With their deep understanding of ITIL and ITSM best practices, IT leaders are well-positioned to lead this expansive effort.
Elevate the service experience throughout your organization
Imagine a scenario where employees have a one-stop shop—a single service portal where they can submit an IT ticket, change HR benefits, or request event catering. This central hub doesn’t just streamline processes; it empowers employees to focus on their core responsibilities. Supported employees are happier, and this positivity translates into enhanced interactions with customers, ultimately driving superior organizational outcomes.
Future-ready solutions: Leveraging AI and ML in service management
As organizations navigate a digital-first landscape, integrating technologies like automation, AI, generative AI, and machine learning (ML) is crucial. These tools are more than just operational aids; they are strategic enablers designed to drastically enhance efficiency, reduce costs, and improve service delivery across all departments. Here’s how:
- Comprehensive Automation Across Departments: Automation reduces the manual handling of routine tasks, allowing staff to concentrate on strategic activities and contribute significantly to organizational success.
- Predictive Analytics for Proactive Service Management: ML models utilize historical data to anticipate and prevent potential disruptions before they impact operations, particularly within IT service management.
- AI-driven Personalization and Assistance: Generative AI transforms interactions by providing personalized experiences and rapid, intelligent responses to inquiries, improving customer and employee satisfaction.
- Smarter Decision-Making with Advanced Data Insights: AI and ML analyze extensive data sets to aid leaders in making informed decisions to optimize operations, forecast trends, and manage resources effectively.
These technologies do not merely support existing operations; they propel organizations toward being leaders in innovation and efficiency, setting a foundation for ongoing growth and adaptation. As these advancements take hold, their impact is felt across multiple departments, demonstrating the expansive reach of modern service management solutions:
- Information Technology
- Human Resources
- Facilities
- Finance
- Legal
- Shared Services
Continue reading for 150 ways automation, AI, and ML can improve services and introduce efficiencies to existing systems across each department.
Automation, use of artificial intelligence and machine learning in service management – 150 ways to do it
Information Technology (IT)
The pulse of an organization’s service delivery, technology, and of course, beloved password resets.
With an ever-growing list of small requests with fast turnaround demands, the ability to automate requests and workflows enables your IT team to best support employees. Streamline communication to receive the information needed up front, reduce technician workloads, and increase visibility for everyone involved.
1. NEW HARDWARE
Any kind of hardware request. You can have multiple service catalog items for each hardware type.
2. MOBILE PHONES
Control types, brands, and even colors of phones you provide. Capture carrier plan and data plan requirements.
3. NEW SOFTWARE LICENCES
Who needs to approve a new license request, and do you have an available license on hand? You can have software license management in one place.
4. LOANER DEVICE
Spilled some water on your laptop? Need a mobile hotspot for an off-site meeting? Check availability and request a loaner device.
5. CLOUD APPLICATION ACCESS
Which application do you need access to, and who needs to approve it?
6. RESET A PASSWORD
Select the application required for a password reset.
7. EMPLOYEE ACCOUNT ACCESS
Control employee account access requests to different systems, and have multiple requests for each business system.
8. NEW EMPLOYEE SYSTEM SETUP
Bring all of the onboarding process steps into one location for the hiring manager and service providers involved.
9. WEEKLY BACKUPS
Weekly recurring service requests reminding you to check backups. Include a list of all of your servers and backup jobs to stay on top of your backup regimen.
10. PERIODIC MAINTENANCE
Set automated reminders on a monthly or quarterly basis. Keep your technology stack in check, from running the defragmentation tool to reviewing your operating procedures and making necessary updates.
11. REIMAGE COMPUTER
Remove all software and reinstall if an employee has left the company or the computer requires an overhaul.
12. NEW EMAIL ADDRESS
When a name change happens in HR, trigger an automated step to update the employee’s email address, complete with forwarding of their old inbox so nothing falls through the cracks.
13. CHANGE REQUEST
Whether it’s an urgent or a standard change, you need a place for people to submit the request. Build a catalog item to get all the necessary information for a successful change.
14. NEW VIRTUAL SERVER REQUEST
As your company grows and infrastructure needs grow with it, make it easy for people to request changes to scale the organization.
15. DATABASE ACCESS REQUEST
Can I get access to this archived drive? Ensure employees can quickly request access to the data they need when needed.
16. REPORT REQUEST
“Are you going to have those TPS reports for us this afternoon?” Sure thing, as soon as I can submit this request.
17. INCREASE MAILBOX SIZE
For those digital hoarders in the organization who just have to keep every email.
18. PORTAL ANNOUNCEMENT
Email system down? “Yes, we’re aware and working on it.” Make it easy to request and distribute notifications to keep the entire organization informed.
Human Resources (HR)
Here to support the interview process to an employee’s final farewell – and all the milestones and vacations in between.
More often than not, HR is the team that ends up with a million things falling onto their shoulders. Without a simplified process in place, it’s virtually impossible to have a solid understanding of what’s urgent and what’s not. Easily rein in the chaos with a smarter, more seamless approach for employee interactions and collecting requests.
New Hire
19. NEW EMPLOYEE ONBOARDING
Ensure your new team member has everything ready to go on day one. Create a step-by-step workflow for multiple departments with required approvals built in to ease the onboarding process on everyone.
20. NEW CONTRACTOR ONBOARDING
Not every employee is internal. Create a process across departments to properly handle training, projects, payments, and invoices.
21. NEW HIRE BACKGROUND CHECK
This critical documentation requires approvals and signatures anytime a new employee comes on board.
Employee Development
22. EMPLOYEE PERFORMANCE REVIEW SCHEDULE
Whether it’s quarterly, semi-annually, or annually, what are the steps managers need to take before, after, and during the review process?
23. EMPLOYEE PROMOTION
Congratulations are in order! Ensure the processes and paperwork of a new role or pay raise are also in order.
24. TITLE CHANGE
Moving departments? Promotion? Or simply an adjustment to an employee’s title? Ensure everyone involved is on the same page.
25. EMPLOYEE SALARY ADJUSTMENT
The payroll team, manager, and employee are seamlessly incorporated into one update.
26. DEPARTMENT TRANSFER
Changing departments can be bittersweet. Get employees up and running in their new role faster to improve productivity during the transition.
27. MANAGER CHANGE
When managers come and go, there’s the rest of the team to worry about. This isn’t your average department move, so keep the team and stakeholders on the same page.
28. TRAINING REQUEST: ON-SITE
Have a new group of employees? Need trainers to come to you? Help coordinate who’s coming based on the training needs.
29. TRAINING REQUEST: OFF-SITE
Quickly coordinate which employees will be taking a field trip for training outside of the office.
Off-boarding
30. TERMINATION: INVOLUNTARY
Employee termination can be a difficult and sometimes quick experience. Streamline what steps need to be taken and who needs to be notified.
31. TERMINATION: VOLUNTARY
It’s unfortunate when a valuable employee leaves the company for a new opportunity. Ease the disappointment by taking the steps to have everything in order before they leave.
32. TERMINATION: NON-EMPLOYEE
Vendors and contractors come and go. When you say goodbye, ensure all your bases are covered.
Administrative and Benefits
33. NAME CHANGE AFTER LIFE EVENT
You spent enough time at the Social Security office changing your name. Submit the proper paperwork to let your employer know your new name in minutes.
34. BENEFICIARY NAME CHANGE
Designating beneficiaries is one of the most important selections an employee can make from children to parents to spouses.
35. ADD OR REMOVE NAME FROM INSURANCE
Did someone just get married or have a baby? It’s better to be safe than sorry – get them added to the insurance plan pronto!
36. PROOF OF INSURANCE
If only it were as easy as saying, “Yes, I have insurance.” Chances are, more proof is needed. Get the documentation necessary to satisfy requirements.
37. BENEFITS TERMINATION
Not every employee needs every benefit you offer indefinitely. Circumstances change, so make it easy to change benefits.
38. PENSION DETAILS
Need retirement plan details? Get the right people involved to provide the information so the lucky retiree can get to the golf course.
39. 401(K) CONTRIBUTION
Saving for retirement is an important benefit. As life changes, so may plan contributions. Easily submit a request to increase or decrease.
40. PAYROLL DEPOSIT ACCOUNT CHANGE
Change of bank? Make sure their hard-earned money goes to the right place.
Time Off / Leave
41. VACATION
Encourage team members to soak up some sunshine in the sand by simplifying the request process.
42. PTO REQUEST
Mixing sick time and fun time can be complicated and difficult to track, but it’s a breeze with the right approvals in place.
43. VOTING TIME OFF
Civic responsibility is serious business and often takes place during business hours. Submit time off to cast your ballot and ensure nothing gets missed in the meantime.
44. JURY DUTY TIME OFF
Government obligations sometimes interfere with the workday. Save PTO requests for the fun stuff, and don’t forget to bring a good book.
45. NOTIFICATION OF MATERNITY OR PATERNITY LEAVE
It’s a life-changing moment with so many details to consider. Work shouldn’t be another thing to worry about. Make the process easy.
46. FMLA OR MEDICAL LEAVE
Getting sick or injured is never fun. Use the service catalog to alert the right people to ensure tasks are covered so they can focus on recovery.
Facilities
Maintain a safe, clean, and comfortable work environment while also keeping the lights on – literally.
Facilities organizations are increasingly aligning with business objectives to add value to the company. Corporate goals for growth are tightly tied to facilities management in areas like employee retention, allocation, space planning, operational efficiency, and business sustainability. Facilities takes the helm on those areas, as well as energy management and emergency preparedness. While it may not be outwardly obvious, facilities impacts the productivity of an organization’s employees.
General Maintenance
47. GENERAL CLEANING
Had an office party left crumbs everywhere? Request a quick vacuum.
48. BATHROOM ATTENTION NEEDED
Yuck. The toilets need some TLC, the floors are unruly, and there’s a need for an air freshener. Automate who needs to get involved.
49. KITCHEN ATTENTION NEEDED
Whose turn is it to do the dishes? Set a schedule to alert by month or rotate by department.
50. TEMPERATURE CONTROL
There’s little worse than sweating through a meeting in the winter or freezing during the summer. Submit a request to ensure the A/C or heat is operating comfortably.
51. UNSCHEDULED HVAC MAINTENANCE
A/C or heat not working? Get the right people involved faster and easier.
52. URGENT SPILL CLEANUP
We’re going to need someone to clean up aisle three… stat.
53. UNPLANNED CARPET CLEANING
A swift elbow took out an entire cup of coffee. Get the experts involved before the stain even has time to set.
54. EXTERIOR SNOW OR ICE REMOVAL INSPECTIONS
Falls in the winter can be a big liability. Ensure those sidewalks are salted. Or plan a trip to the Caribbean – whichever comes first.
55. RECURRING FIRE EXTINGUISHER CHECK
Never forget to check that fire extinguisher! Hopefully, it will remain unused, but keep it up to date in case you ever need it.
56. MONTHLY AIR FILTER INSPECTION SCHEDULE
No one wants to breathe dirty air all day long. Remind the right people to change the filters.
57. MONTHLY HVAC MAINTENANCE SCHEDULE
There may not be a perfect office temperature to please everyone, but stay ahead of potential issues with reminders.
58. MONTHLY WATER FILTER INSPECTION SCHEDULE
Floating particles in your water glass are not so refreshing. Keep that filter clean.
Site Security
59. NEW SECURITY ACCESS ID CARD
Get the building access needed with the right security approvals to avoid standing out in the rain.
60. REPROGRAM OR REKEY DOOR
Locked out, locked in, or no lock at all – it could be a technical issue.
61. REPLACE SECURITY ACCESS ID CARD
(Broken or Lost) Misplaced key card? Accidentally ran a fancy access card through the washing machine?
62. VISITOR ACCESS PASS
Safety requires a proper visitor permit, Whether a customer or a spouse. Help them breeze
through the front desk with a quick request.
63. PARKING PERMIT
There’s a sinking feeling when you walk out to the parking lot and can’t spot your car because it has been towed. Get the proper permits to avoid walking home.
64. SECURITY ACCESS AUDIT REPORT
Have a piece of equipment that’s been missing since Tuesday night? Trigger a task to run a report to see who came and went.
Employee Needs
65. NEW CHAIR
Specific seating requirements? Multiple chair options? Make a selection and await delivery.
66. NEW DESK
From executive desks to cubicles, there are a variety of needs for employees in every department of the organization.
67. NEW STANDING DESK
Stretch those hamstrings and say so long to desk chairs.
68. DESK MOVE
Moving departments or eyeing a window seat? Request some help with an office move.
69. OFFICE MOVE
Easily coordinate who’s moving what and where, across town or across the globe.
70. SPECIAL ACCOMMODATION REQUEST
With a diverse workforce, make sure team members can quickly request specific accommodations for their individual needs.
71. EQUIPMENT DISPOSAL
Out with the old, in with the new. Whether switching to standing desks or upgrading office chairs, make it easy for employees to request removal of the equipment no longer in use.
72. ROOM CONFIGURATION
Hosting a big meeting? Let the professionals help you set up the room for an optimal experience.
73. HEAVY EQUIPMENT MOVE
Time to bring out the big guns for relocating the office copier. Request more helping hands.
74. STORAGE (ON-SITE AND OFF-SITE)
Not yet done with something completely? Keep it stored away yet handy. And, on the off chance, you have to go through an audit and keep files, data, and full drawers available without taking up space in the office.
75. RETRIEVAL FROM STORAGE
Something came up and now it’s time to dig into the past. Request the specific files you need and have them delivered to you.
76. PACKAGING NEEDS
Time to get packing. Instead of scavenging for boxes, simply submit a request to have them brought to you.
Finance
From the bottom line to signing on the dotted line, every detail is imperative with finance.
Payroll, budgets, and accounting tools are difficult, but creating efficient financial services is nearly impossible when email requests are missing key information. As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.
Payroll
77. SALARY ADJUSTMENT
Perhaps the most critical part of a new position or promotion is the new salary that comes with it. Put a process in place to update employee compensation.
78. PAYROLL REPORT
Headcount and payroll are the most important aspects to any budget. As managers prepare for the next year or quarter, give them one easy place to get their numbers.
79. PAYROLL SYSTEM ACCESS
Nowadays, if you can’t manage your funds online, you have no idea what you have. Get access, fast.
80. PAYROLL SYSTEM PASSWORD RESET
It’s the one place you should have the strongest, most complicated password. So, why can’t anyone remember it? Request a reset.
81. TIMESHEET SUBMISSIONS AND UPDATES
Ensure employees get paid for their hard work, even if they sometimes forget to clock in or out.
82. INCORRECT COMMISSION REVIEW
Sales and commissions go hand-in-hand. If there’s a discrepancy, get it resolved quickly.
83. W-9 REQUEST
It’s tax season again, already?! Automate the process to keep the IRS in the loop.
Accounting
84. TRAVEL PAYMENT APPROVAL
Work trips are often beneficial, but someone must say yes before booking flights and hotels.
85. EXPENSE REPORTS
Food, transportation, afternoon coffees, an outing for the team. Expenses are inevitable, so make it easy for employees to get them approved and reimbursed.
86. CUSTOMER BILLING ASSISTANCE
Get help from billing, accounts receivable, and purchasing teams to ensure timely payments are processed.
87. TRANSFER PAYMENT
Overpaid on that invoice? Instead of a reimbursement, ask for the funds to move to the next bill.
88. LOCATE FUNDS ON ACCOUNT
Don’t have the access necessary to see where the funds are? Create a process to have the right party run those reports.
89. INVOICE TRACKING AND SEND
Who has that invoice? What’s the status? Wait, did anyone ever send it?
90. CREDIT CARD ACCESS
Get approval to use that company plastic.
91. BANKING INFORMATION
Ensure the right banking information is provided and payments go to the right place to avoid snags in payment processing.
Procurement
92. NEW VENDOR SETUP
Make sure the right people get the right information about a new vendor.
93. NEW RFI/RFP REQUEST
Looking for a new product or service but overwhelmed by options? Set up a process to collect information from vendors.
94. PURCHASE ORDERS
Whether it’s new software or new chairs for the office, get POs faster and increase productivity.
95. PURCHASE APPROVAL TRACKING
Did a recent purchase get the green light? Send out tasks to the right folks to find out.
96. INVOICE REQUEST
Send tasks to account managers and ensure vendors provide the invoices you need, when you need them.
97. VENDOR PAYMENT
Your excellent vendors work hard. They submitted an invoice and now they need to be paid.
98. RECEIPT REQUEST
Keep track of what your employees are spending and get approvals to expense them.
99. PAYMENT AUTHORIZATION
“Am I allowed to buy this?” If an employee has to ask themselves, they most likely need to get approval.
Legal
The ultimate reviewers in any organization, with the need for streamlined review and approval processes.
Legal matters are often daunting and require a lot of time to create, review, and approve – and understandably so. There is a lot at stake when it comes to contract negotiations, NDAs, IP protection, and the ever-changing landscape of regulations that may or may not impact your organization. A robust service catalog with automated ticket management and routing and built-in approvals can help everyone stay organized, compliant, and on schedule.
100. DOCUMENT REVIEW REQUEST
From marketing claims to sales pitches, the legal eyes and ears of the organization are there to protect you and the company.
101. NDA REVIEW AND APPROVAL
Know before you sign. Get the appropriate team members to review your NDAs.
102. CONTRACT REVIEW AND APPROVAL
Have the experts glance at it to ensure no one signs away their life or the company.
103. INTERNAL INVESTIGATION
Hope for the best, prepare for the worst. Ensure your bases are covered and employees can easily and securely submit requests to ensure your organization stays compliant.
104. CONTRACT NEGOTIATION NEEDS
This is why legal gets paid the big bucks. Make sure the sales team doesn’t give away the whole house when closing a deal.
105. IP AND BRAND MANAGEMENT NEEDS
Intellectual property and your brand are two of the organization’s most valuable assets. Make it easy to track their usage so you can keep them protected.
106. STATE/COUNTRY REGULATORY COUNCIL
Your company has offices all over the world. With laws that vary by state and by country, ensure your team stays in legal compliance by building requests for regulatory council.
Shared Services
Sharing is caring… about ensuring everyone can easily contribute their piece to delivering services impacting multiple departments.
As organizations grow and evolve, many are finding efficiencies through industrialization – simplifying and standardizing services in a centralized platform. When multiple parties are involved, and budgets, resources, and accountability are shared, voila! You’ve got shared services.
Travel Services
107. AIRFARE
Let the people booking plane tickets know the destination, dates, and whether you prefer window or aisle seats.
108. HOTEL
King or two queens? Hotel, motel, or bed & breakfast? Regardless, you need somewhere to lay your head down at night while traveling.
109. RENTAL CAR
Don’t get stuck with a compact when you need 4WD. Easily specify whether you need a full-size or mid-size or want to feel the breeze in a convertible.
110. TRAIN TICKET
Sometimes a train is the most efficient way to travel and get work done. Plan your trip and request your destination.
111. PASSPORT
Leaving the country for the first time or approaching the expiration date? Getting a passport can take weeks, so submit a request in advance to avoid any travel issues.
112. VISA
Global companies have team members traveling constantly, sometimes for weeks or months. Get the right paperwork so the country you’re visiting is ready for you.
113. FLIGHT CHANGE REQUEST
Life happens. Flights get missed or travel plans change at the last minute. Make it easy to adjust on the fly. (Get it?)
General Office Administration
114. ORDER OFFICE SUPPLIES
It always seems like it’s raining pens and notepads – until they’re all gone. Submit a request for the items needed to get through the workday.
115. ORDER BUSINESS CARDS
New employee? New job title? New name? All are perfect reasons to request new business cards.
116. ORDER EMPLOYEE STATIONARY
Never underestimate the power of a handwritten note, especially when trying to close a deal. Get the proper materials to make an impact.
117. GROCERY ORDER
If you’re lucky enough to have an office that provides snacks, make it easy to keep the refreshments stocked with a detailed list.
118. OFFICE DECORATIONS
‘Tis the season for a little sugar and spice around the office. Need a festive set of lights or balloons to fill a room? Submit your special request here.
119. GIFT REQUEST
Support your teammates through the good and the bad. Let them know you’re here for them with a little gift request in their honor.
Catering and Event Management
120. PROJECTOR AND A/V EQUIPMENT
How will anyone see the gorgeous presentation if you don’t remember to include the machine required to show it off?
121. BOOK A ROOM
You can’t have an event if there’s no room to host it. Request it now to secure your space (or have the Shared Services team boot any squatters).
122. LECTERN OR PODIUM
Every speaker is different. Some love to move around the room and others are more comfortable
with something to stand behind. Let the speaker make the decision that’s best for them.
123. MEETING SUPPLIES
Encourage good old-fashioned note-taking by providing pens and notepads to attendees.
124. STAGING
Avoid a situation where you’ve got a large meeting or event attendees who can’t see the speaker. Stand above and stand out.
125. GUEST WIFI ACCESS
What’s the WiFi password? Make it easy for guests to get connected.
126. PARKING INFORMATION AND VOUCHER
The city can be a scary place… for parking. Where and how much will it cost?
127. FOOD AND BEVERAGE
After a few hours of presentations and slide decks, it’s time to reward attendees with snacks and drinks. Cover all the taste buds with specific requests.
128. PHOTOGRAPHER/VIDEOGRAPHER
It’s a special moment when you bring customers, prospects, executives, and team members together. Request a dedicated person to capture it all.
129. Budget and Payment Terms
Events and off-site meetings are expensive. Set the approvals and budgets with a few simple steps.
Mail Room
130. SHIPPING
Make sure everything is accurate for any given package, from how it’s wrapped to where it’s going and when it needs to be sent.
131. PACKAGE STATUS
A package is sent and the sender wants to know where it is or if it’s arrived yet. Give them one place to check the status.
132. ORDER POSTAL SUPPLIES
Don’t slow down your operations because someone forgot to order stamps or envelopes. Automate it!
133. BULK COPYING
Oh no… the customer needs 300 copies of this report in an hour. Get those tasks out faster so no deadlines are missed.
134. REPORT BINDING
Presentation is key. Make sure all the work you put in that report is bound correctly.
Marketing
The creative juices never stop flowing. Neither does the list of requests.
Sales is asking for new assets. Those nurturing emails need new content. The trade show exhibit needs to arrive by next Tuesday. There are many opportunities to get sidetracked by random projects in marketing. The marketing team serves as a hub for the organization, serving both external customers and internal employees. With a robust service catalog in place, marketing can have visibility into its ever-growing list of project requests, enabling the marketing team members to support all of the organization’s creative needs seamlessly.
135. TRADE SHOW EXHIBIT SHIPPING
Trade shows have a lot of moving pieces, from creative designs to the bolts of the booth. Make sure everything is accounted for and heading to the right convention center.
136. ORDER PROMOTIONAL ITEMS
It may be tough to believe, but a corporate logo can’t be slapped onto just anything.
137. NEW WEB CONTENT
A glaring update is required on the website. Ensure the critical changes get to the correct person ASAP.
138. WEBSITE REVISIONS
Amazingly, everyone becomes a grammar expert when the occasional typo reaches your company website. Give these sleuths a simple way to submit their findings.
139. WEBSITE LINK BROKEN
While a super creative 404 page is fun to see occasionally, report it so it can be fixed ASAP.
140. COLLATERAL REQUEST
Sales needs flyers, lead generation needs emails, and HR needs creative for an internal campaign. Prioritize and submit requirements upfront.
141. CONTENT REVIEW
From technical jargon to brand messaging, make sure everyone is saying the right stuff.
142. EMAIL LIST CREATION
Whether targeting customer segments or connecting with prospective leads, every bulk email send needs the right recipients.
143. EMAIL SEND REQUEST
When an Outlook or Gmail email just won’t cut it when you need something creative and engaging.
144. CUSTOMER WELCOME KIT REQUEST
Celebrate the start of a great working relationship with a little something special.
145. CUSTOMER SWAG
Surprise and delight your longtime customers with a t-shirt or coffee mug, but make sure marketing knows the specifics… like the shipping address.
146. PRESENTATION DESIGN
Big sales presentation coming up? New hire orientation? Everything should have a cohesive look and feel. That’s where marketing comes in.
147. PRESENTER CONTENT
What is the speaker discussing at the event? Bring the team together in one place to nail down talking points.
148. SOCIAL MEDIA SUPPORT
Share a new campaign or promotion with your company and employees’ social networks to generate even more reach.
149. CUSTOMER QUOTE
Need more information from a customer or a proposal to take up the ladder? Get approvals from one manager or multiple managers at the same time.
150. WEB DOMAIN RENEWAL
Don’t let that domain renewal fall through the cracks. Get the approval needed and send out tasks to ensure they’re not scooped up by someone else.
Benefits of service management automation
As we’ve explored, integrating automation, AI, and ML technologies across every department transforms each into a proactive service provider. This shift extends beyond IT, fostering a cohesive service experience across the organization. By establishing a one-stop shop for employees, organizations enable staff to efficiently submit tickets for various services—from employee onboarding to hardware requests or administrative changes.
This centralized approach saves valuable time and resources and ensures every team can gather necessary information swiftly to deliver services effectively. As organizations continue to treat their employees with the care and respect typically reserved for their best customers, the implementation of service request automation becomes a critical enabler of a seamless employee experience.
Food for thought
»» How many of these service catalog workflows have you built out already?
»» What three service catalog workflows would be most impactful for your organization
to implement?
»» Which, if any, departments beyond IT in your organization have implemented a service catalog?
»» How can you help lead the effort within your organization to expand a robust service catalog
to departments outside of IT to create a more unified service experience?