Remote access solutions are incredibly common in enterprise and large business setups, as administrators can quickly and easily resolve support issues or go through troubleshooting without needing to be physically present at the device. There are several remote access software options on the market, and SolarWinds® Dameware® provides three options to accommodate the full range of business needs. The SolarWinds Dameware product line comprises easy-to-use Dameware Mini Remote Control, Dameware Remote Support, and Dameware Remote Everywhere, each of which is tailored for specific situations. Dameware tools are developed with multi-platform support in mind and are all simple to install and configure. Before reviewing each of the tools, let’s look at what Dameware is and what it’s used for.
SolarWinds Dameware Products: A Brief Overview & Downloads
Can Dameware Be Used Over the Internet?
Choosing the Right Dameware Tool
What Is Dameware Used For?
All of the Dameware tools are what’s called “remote support software.” Remote support software is software that allows IT technicians to access their clients’ or employees’ devices remotely, to troubleshoot, provide support, or perform maintenance. This has made a huge difference in IT support processes, as it can reduce time to resolution, and as a result, makes problems less costly for businesses to resolve. Many businesses running Windows machines and processes use SCCM (System Center Configuration Manager) to remotely manage many desktop computers. Dameware offers the same core features of SCCM—including remote control, access, and support capabilities—but with additional features to help support staff save time when troubleshooting. In addition, you can control Mac and Linux machines from the same console, which can help significantly with multi-platform infrastructures. SolarWinds offers three Dameware tools: Dameware Remote Everywhere (DRE), Dameware Remote Support (DRS), and Dameware Mini Remote Control (MRC). What is each tool used for, and how do they compare to one another? In the following section, I’ll review each of the Dameware tools, breaking down their notable features, so you can determine which is best suited to your needs. But before that, please see Dameware’s key functionalities that cater to a wide range of IT support scenarios:
Remote Control
IT professionals can remotely take control of desktops, laptops, and servers to diagnose and resolve issues without needing to be there in person. This is crucial for rapid problem resolution, and it enhances support operations efficiency.
System Tools and TCP Utilities
Dameware provides a robust set of system tools and TCP utilities that enable administrators to perform comprehensive diagnostics and troubleshooting. These tools are essential for analyzing system performance, network connectivity issues, and more.
Active Directory Management
Dameware offers features that simplify the management of active directory (AD) objects. These include creating and managing users, groups, and organizational units directly from the Dameware interface and streamlining administrative tasks.
Multi-Platform Support
Given the diverse nature of modern IT environments, Dameware supports multiple platforms, including Windows, Linux, and Mac. This ensures that IT teams can provide comprehensive support regardless of the operating systems their organization uses.
Secure Connectivity
Security is a top priority for Dameware, so the suite includes advanced encryption protocols to secure remote sessions and sensitive data. Features like two-factor authentication and session logging provide an additional layer of security and compliance.
Each Dameware component is designed with the user in mind, ensuring that IT professionals have access to a powerful, intuitive, and flexible toolset. This focus on user experience and deep functionality makes Dameware a standout solution in the crowded field of remote support software.
SolarWinds Dameware Products: A Brief Overview & Downloads
1. Dameware Remote Everywhere Review
SolarWinds Dameware Remote Everywhere (DRE) offers many of the same features as other Dameware products, but it’s a cloud-based rather than an on-premises solution. DRE connects to workstations over the internet, in most cases in less than eight seconds, and includes encryption protocols to keep user data safe over the connection. It also includes support for two-factor authentication and multilevel permissions and the ability to access out-of-band machines like Dameware Mini Remote Control and Dameware Remote Support. The tool’s approach aims to minimize disturbances for your end users. It collects and displays a large amount of data right at the beginning of the session, so your admins can get down to solving issues as quickly as possible. Data includes system info, BIOS, device details, and Windows event logs and updates. For reporting purposes, DRE allows you to take screenshots and record videos during the support session, which can then be saved to a file on that user or issue. This may be useful for technicians with the same issue; it can also help later if you’re going back to the same machine or user. DRE additionally includes reporting on technicians, with information on technician performance, session details, and reports from end users on their satisfaction. DRE offers live chat, calls and messaging with end users, so you can more efficiently get to the root of issues. You can run several sessions simultaneously, using multiple mini-windows to switch between workstation screens. Users can also request help through a lightweight ticketing system. Like the other Dameware tools, DRE is available as a 14-day free trial. You can also integrate it with SolarWinds Service Desk.
Features include:
- High-speed remote control
- Multi-platform support (including Microsoft Windows, Mac OS, Linux, iOS, and Android)
- Real-time chat
- Video calls
- The ability to share files securely during support sessions
and more…
2. Dameware Remote Support Review
A slightly more expanded offering is SolarWinds Dameware Remote Support (DRS), which offers the same abilities as Dameware Mini Remote Control, enhanced by added utilities. You can initiate remote connections over the internet or via LAN, which helps expand the number of end users you can assist with your remote support software. Dameware Remote Support can access Windows reboot systems and start/stop services and processes, view and clear event logs, and delete or move files. This enables administrators to significantly simplify the administration process for Windows machines. To save even more time, Dameware Remote Support offers a partly remote system, in which you can use system tools and TCP utilities to troubleshoot issues on a computer without needing to launch a fully remote-control session on the host. This means faster troubleshooting and less disruption for end users. Moreover, Dameware Remote Support is built to support Android and iOS, allowing for the delivery of remote support using mobile devices. This gives your IT team even greater flexibility, with the ability to deliver support no matter where they are. Compared to MRC, Dameware Remote Support offers more extensive access through Active Directory, including the ability to manage AD domains, groups, and users. You can remotely unlock user accounts and reset passwords when necessary, and export system configurations and properties from AD for simpler resolution of configuration issues. Like MRC, Dameware Remote Support has built-in security features such as user account and permissions management, as well as two-factor smart card authentication. Overall, it’s a more comprehensive package than MRC, with the same great core features. A 14-day free trial is available. Moreover, DRS integrates with another SolarWinds tool, Web Help Desk. For more information please visit SolarWinds website.
3. Dameware Mini Remote Control Review
SolarWinds Dameware Mini Remote Control (MRC) is the most lightweight and affordable of the Dameware offerings. It works with an unlimited number of end users, but varies in pricing depending on how many technicians you’ll be setting it up for. With MRC you can remotely control Linux, Windows, or Mac OS X computers from a centralized console. MRC speeds up this process by including customized and automatic-deployment remote control agents.
So, What Is Dameware Mini Remote Control used for?
The tools available for your remote session include remote chat, messenger, screenshot capture, and file transfer. You can also disable the user’s keyboard and mouse to stop your end users from getting in the way of your work. These tools allow you to more easily connect with end users and troubleshoot their problems. The installation process is quick, with a simple button for deploying MRC on remote hosts. You can also create custom installation packages for standardization across all the computers on your network. In addition, you can connect to out-of-band powered-off or sleeping computers, with support for KVM, Wake-on-LAN, and Intel vPro with AMT. This means you can troubleshoot and perform maintenance even on unresponsive machines or those shut down by users. Notably, MRC includes built-in features to help prevent security issues. Two-factor authentication using smart card logon is designed to protect sensitive data. To combat internal and external security risks, MRC can be set to access computers depending on their permissions or by integrating with Active Directory and accompanying access privileges, which prevents MRC from accessing highly sensitive users or devices to avoid its misuse. Dameware Mini Remote Control is free to try for up to 14 days.
Tips for Effective Use of Dameware Software
Maximizing the benefits involves understanding its features deeply and applying best practices for practical use. Here are some essential tips to help you leverage Dameware more efficiently:
-
Familiarize Yourself With All Features
Dameware offers various functionalities beyond basic remote control, such as system tools, TCP utilities, and active directory management. Take the time to explore these features thoroughly. Knowing what Dameware can do can significantly enhance your ability to provide comprehensive support and perform administrative tasks more efficiently.
- Utilize Advanced Security Settings
Given the sensitive nature of remote access, prioritizing security is crucial. Familiarize yourself with Dameware’s security settings, including encryption options, two-factor authentication, and session logging. Configure these settings to align with your organization’s security policies and compliance requirements, thus safeguarding support process and sensitive data.
- Streamline Support with Customization
Dameware allows for significant customization to fit your workflow. Customize the interface, create predefined support templates, and tailor remote session settings to save time and streamline support processes. This customization can lead to faster resolution times and a more personalized end-user support experience.
- Leverage Active Directory Integration
For organizations using active directory, leveraging Dameware’s integration capabilities can greatly simplify user and computer management. Use Dameware to create, delete, and manage AD objects directly. This integration can significantly reduce the complexity and time involved in administrative tasks, freeing up time for more critical support activities.
- Educate Your Team
Make sure all team members are adequately trained to use Dameware. This includes understanding its features, security protocols, and best practices for remote support. Regular training sessions can help your team use Dameware more effectively and provide better support to end users.
- Establish Clear Remote Support Protocols
Define clear protocols and guidelines for initiating and conducting remote support sessions. This should include obtaining end-user consent, explaining the steps being taken during the session, and maintaining communication throughout the process. Clear protocols enhance trust and ensure a smoother support experience for both parties.
- Monitor and Analyze Support Sessions
Dameware Remote Everywhere provides tools for logging and analyzing support sessions. Use this data to monitor support performance, identify common issues, and assess areas for improvement. This ongoing analysis can help optimize support strategies and improve overall IT service delivery.
- Stay Updated
Keep your Dameware installation up to date with the latest versions and patches. SolarWinds regularly updates Dameware with new features and to enhance security and improve performance. Staying updated ensures you have access to the best tools and protections available.
- Network Optimization
Network performance can significantly impact Dameware’s effectiveness for remote sessions over the internet. Make sure your network is optimized for remote support by checking firewall settings, VPN connections, and bandwidth availability. This can help you avoid connection issues and ensure a smooth remote support experience.
- Leverage Community and Support
SolarWinds has a robust community and support system for Dameware users. If you encounter challenges or have questions, don’t hesitate to reach out for help. The community forums can be valuable for tips, best practices, and solutions to common problems.
By implementing these tips, you can get the most out of Dameware and ensure that your IT support team provides fast, secure, and efficient assistance to end users. This proactive approach to leveraging Dameware maximizes your investment in the tool and contributes to higher satisfaction levels among support staff and end users alike.
Tips for Effective Use
Maximizing the benefits involves understanding its features deeply and applying best practices for practical use. Here are some essential tips to help you leverage Dameware more efficiently:
- Familiarize Yourself With All Features
Dameware offers various functionalities beyond basic remote control, such as system tools, TCP utilities, and active directory management. Take the time to explore these features thoroughly. Knowing what Dameware can do can significantly enhance your ability to provide comprehensive support and perform administrative tasks more efficiently.
- Utilize Advanced Security Settings
Given the sensitive nature of remote access, prioritizing security is crucial. Familiarize yourself with Dameware’s security settings, including encryption options, two-factor authentication, and session logging. Configure these settings to align with your organization’s security policies and compliance requirements, thus safeguarding support process and sensitive data.
- Streamline Support with Customization
Dameware allows for significant customization to fit your workflow. Customize the interface, create predefined support templates, and tailor remote session settings to save time and streamline support processes. This customization can lead to faster resolution times and a more personalized end-user support experience.
- Leverage Active Directory Integration
For organizations using active directory, leveraging Dameware’s integration capabilities can greatly simplify user and computer management. Use Dameware to create, delete, and manage AD objects directly. This integration can significantly reduce the complexity and time involved in administrative tasks, freeing up time for more critical support activities.
- Educate Your Team
Make sure all team members are adequately trained to use Dameware. This includes understanding its features, security protocols, and best practices for remote support. Regular training sessions can help your team use Dameware more effectively and provide better support to end users.
- Establish Clear Remote Support Protocols
Define clear protocols and guidelines for initiating and conducting remote support sessions. This should include obtaining end-user consent, explaining the steps being taken during the session, and maintaining communication throughout the process. Clear protocols enhance trust and ensure a smoother support experience for both parties.
- Monitor and Analyze Support Sessions
Dameware Remote Everywhere provides tools for logging and analyzing support sessions. Use this data to monitor support performance, identify common issues, and assess areas for improvement. This ongoing analysis can help optimize support strategies and improve overall IT service delivery.
- Stay Updated
Keep your Dameware installation up to date with the latest versions and patches. SolarWinds regularly updates Dameware with new features and to enhance security and improve performance. Staying updated ensures you have access to the best tools and protections available.
- Network Optimization
Network performance can significantly impact Dameware’s effectiveness for remote sessions over the internet. Make sure your network is optimized for remote support by checking firewall settings, VPN connections, and bandwidth availability. This can help you avoid connection issues and ensure a smooth remote support experience.
- Leverage Community and Support
SolarWinds has a robust community and support system for Dameware users. If you encounter challenges or have questions, don’t hesitate to reach out for help. The community forums can be valuable for tips, best practices, and solutions to common problems.
By implementing these tips, you can get the most out of Dameware and ensure that your IT support team provides fast, secure, and efficient assistance to end users. This proactive approach to leveraging Dameware maximizes your investment in the tool and contributes to higher satisfaction levels among support staff and end users alike.
Is Dameware Safe to Use?
Yes, Dameware is safe to use. It implements rigorous security measures, including encryption, multi-factor authentication, and detailed session logging. These features ensure that all remote sessions are secure, protecting support personnel and end users’ data.
Is Dameware HIPAA Compliant?
Dameware takes data protection seriously and offers features to help organizations meet HIPAA compliance requirements. This includes encryption of remote sessions and secure data handling processes. However, ensuring HIPAA compliance also depends on how the organization implements and uses Dameware.
Merely using Dameware doesn’t automatically make an organization HIPAA compliant. Compliance is an ongoing process that involves more than just the tools you use. It encompasses policies, procedures, training, and the proper implementation of those tools. Here are steps organizations can take to use Dameware in a manner that supports HIPAA compliance:
- Conduct a risk assessment: Regularly assess the risks to protected health information (PHI) within your IT environment, including those related to remote support activities. This assessment can help you identify potential vulnerabilities and guide the implementation of appropriate safeguards.
- Develop and enforce policies: Create comprehensive policies and procedures for using Dameware and handling PHI. These should cover user access controls, authentication processes, and how to conduct remote support sessions securely.
- Train staff: Ensure that all staff members are familiar with HIPAA requirements and know how to use Dameware in compliance with these regulations. Regular training helps maintain awareness and adherence to best practices for protecting PHI.
- Monitor and review: Continuously monitor the use of Dameware for compliance with HIPAA regulations and organizational policies. Regular reviews help identify areas for improvement and ensure ongoing compliance.
Can Dameware Be Used Over the Internet?
Absolutely, Dameware is an ease to use software that can be used over the internet. Both Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE) allow over-the-internet support sessions, but DRE is specifically designed to provide support over the internet and facilitate remote access to devices anywhere in the world.
Can Dameware Run on a Mac?
Yes, Dameware can run on a Mac. All SolarWinds Dameware products support Mac remote control, allowing IT professionals to provide remote support to macOS users. However, only Dameware Remote Everywhere offers macOS version of its technician console. Dameware Remote Support and Dameware Mini Remote Control are Windows-based applications.
Who Owns Dameware?
Dameware is owned by SolarWinds, a company that has carved a niche for itself in IT management software. Headquartered in Austin, Texas, it’s widely acclaimed for its comprehensive suite of tools designed to cater to the myriad needs of IT professionals, network administrators, and system engineers. Since its founding in 1999, SolarWinds has grown from a small software company to a global leader in IT management solutions. It offers products that monitor and manage networks, systems, databases, and IT security.
Dameware is one of the many offerings under the SolarWinds brand, aligning with the company’s mission to provide powerful yet simple-to-use IT management software. The acquisition of Dameware added a robust set of remote support and administration tools to SolarWinds’s extensive portfolio. This move was strategic, enabling the company to offer a broader range of solutions to address IT professionals’ challenges in managing remote and in-house IT infrastructures.
SolarWinds stands out in the IT management software industry for several reasons:
- Its commitment to developing software that reduces complexity makes the lives of IT professionals easier.
- Its focus on delivering value-driven solutions that provide high ROI for businesses of all sizes.
- Its dedication to innovation means it continually updates and refines its product offerings to meet the evolving needs of the IT landscape.
Pricing
Dameware’s pricing varies. It’s based on the specific product and the number of technicians or endpoints. It offers a tiered pricing model to accommodate your organization’s size and scale. For precise pricing details, it’s best to contact SolarWinds directly or visit the website.
Dameware Competitors
There are several competitors to the Dameware products on the market. Let’s take a quick look at three of the most popular, to see how Dameware compares.
1. TeamViewer Corporate License
2. BeyondTrust
3. VNC Connect
RealVNC makes a tool called VNC Connect for remote access and support. VNC Connect is easy to deploy. It provides access to both active and unattended devices, as well as the ability to connect either directly or through the cloud. You can pre-install it on host computers, or connect on demand with an install button, as with Dameware MRC. Like other remote support software, VNC Connect provides support for Windows, Mac, Linux, and iOS and Android devices, with cross-platform support. It also includes core features like file transfer (both to and from the host machine), remote printing, and chat capabilities. You can use VNC Connect as a remote deployment across an entire enterprise, setting it up on each device in your infrastructure simultaneously. Not only does this save a great deal of time, but it also helps administrators get everything set up with the same configuration, which results in support tickets being resolved more efficiently. Finally, with Linux computers on an enterprise subscription, you can use VNC Connect to create virtual desktops and enable visual remote access to Linux operating systems, or to create separate workspaces when two users want to use a shared resource at the same time. VNC Connect differs from Dameware in a couple significant ways. In terms of pricing, the VNC Connect model is somewhat different from the Dameware pricing. With VNC Connect, you pay a monthly fee for access to the service. The tool also offers a free version. That means that you have more options available if you aren’t ready to commit to a comprehensive web-based access solution. Beyond its pricing, VNC Connect differs from Dameware when it comes to customer support. Unlike Dameware, which offers 24/7 support with live reps, VNC Connect has support available during business hours only. VNC Connect is a solid choice if your needs are pretty basic when it comes to remote access. It’s straightforward and fairly easy to learn to use, meaning that you can start engaging in remote access and support quickly. VNC Connect is available as a 30-day free trial.
Choosing the Right Dameware Tool
Selecting the suitable component of the Dameware suite depends mainly on your specific requirements. DRE is best for teams needing versatile, cloud-based support capabilities; it’s suited for multi-platform environments, including mobile device support; and it offers a focused approach to secure remote control. DRS, on the other hand, offers powerful built-in remote administration tools that help helpdesk technicians to remotely troubleshoot computers without having to launch a full remote control session with focus on Windows systems.
Understanding the strengths of each can help you tailor your IT support infrastructure to effectively meet the challenges of today’s dynamic environments.
Conclusion
Dameware is a beacon for IT professionals seeking efficient, secure, and compliant remote support solutions. Whether providing assistance over the internet, ensuring HIPAA compliance, or offering remote support to Mac users, Dameware’s suite of tools caters to a wide array of IT needs. With its flexible pricing and comprehensive features, it’s no wonder so many organizations turn to Dameware for their remote support needs.
For those interested in integrating Dameware into their IT toolkit, visiting the SolarWinds website for more information and downloading the software is the first step toward unlocking a new IT support efficiency and reliability level.