Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools

February 3, 2021

ITIL (Information Technology Infrastructure Library) refers to a subsection of ITSM (IT service management) focused on making sure businesses can keep up with their IT needs. Since digital needs change quickly and change often, ITIL is less of a step-by-step list than a guiding framework. You can break down ITIL best practices in different ways. … Read more Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools

What Is SIEM Software? Definition, How It Works, and How To Choose the Right Tool

January 27, 2021

The modern world is advancing in every respect, and technology is advancing even faster. And now that companies handle most of our confidential data, how can we be sure what we share is safe? To earn our confidence, companies must implement powerful security systems. Many use SIEM (Security Information and Event Management) tools to protect … Read more What Is SIEM Software? Definition, How It Works, and How To Choose the Right Tool

Best RMM Software

January 18, 2021

The future of work is remote. With many working environments undergoing drastic change, real-time and automated remote monitoring and management (RMM) of IT infrastructure becomes critical for businesses. Organizations are turning to RMM tools for monitoring remote endpoints and networks to automatically detect and remediate operational bottlenecks and security threats. They help businesses keep up … Read more Best RMM Software

5 Best Managed Antivirus Solutions

January 14, 2021

Organizations maintain hundreds of workstations, servers, and mobile devices; they all need protection from ever-growing malware applications and attacks, including worm viruses, trojans, spyware, and ransomware. Successful security breaches can cost organizations in lost productivity, damaged reputations, penalties due to failed regulatory compliance, and customer attrition. According to a WSJ Pro Research survey, businesses with … Read more 5 Best Managed Antivirus Solutions

Network Topology, Architecture, and Segmentation Diagrams

January 13, 2021

This guide will help improve your understanding of network topology diagrams and provide definitions for network infrastructure diagrams (also known as network architecture diagrams) and network segmentation diagrams. I’ll then outline the pros and cons of attempting to manually create a network topology diagram.   I’ll also provide a summary of the benefits of SolarWinds® Network … Read more Network Topology, Architecture, and Segmentation Diagrams

Common Features of Help Desk Software

January 13, 2021

While many of us—technology support staff and general end users alike—take IT service desks for granted, the concept of an IT help desk didn’t exist until the late 1980s. These early help desks were focused primarily on technology and hardware, rather than the end-user experience. When ITIL got involved in the 1990s to standardize and … Read more Common Features of Help Desk Software

What Is Log Management? 5 Best Practices for Log Management

January 12, 2021

In the past, establishing a log management system was a reasonably simple process. However, in recent years—because of the complexity of log management standards, regulatory requirements, and growing networks—setting up an effective and compliant log file management system has become increasingly difficult. Today, enterprise log management extends beyond basic data collection. Modern log storage and … Read more What Is Log Management? 5 Best Practices for Log Management

7 Best Customer Portal Software Solutions

January 11, 2021

When it comes to IT services, customers’ expectations are increasing, especially when it comes to convenience, flexibility, and faster issue resolution. It is crucial for market leaders to develop effective strategies, embrace innovative technologies, and automate support services to deliver a seamless support experience. This is where choosing the right customer or client portal software … Read more 7 Best Customer Portal Software Solutions

Quick Guide to Searching and Filtering JavaScript Logs

January 11, 2021

It can be messy—and oftentimes overwhelming—when your log prints piles of errors or warnings. As you execute programs with front-end languages like JavaScript, your web console keeps log entries. You can access log entries from your web console with browsers such as Firefox, Google Chrome, etc. Logging simply involves keeping track of all the changes … Read more Quick Guide to Searching and Filtering JavaScript Logs

6 Best PSA Software Choices

January 9, 2021

Professional services automation (PSA) software helps service-based organizations, such as IT consultants, IT consulting firms, and managed services providers (MSPs), ensure service delivery, manage projects and scheduling, optimize workforce and resource utilization, and improve margins. The principal goal of implementing and relying on a PSA solution is to increase efficiency throughout the organization by automating … Read more 6 Best PSA Software Choices